“Coach to success”
As leaders, we often find ourselves in the middle of heated arguments between employees, or in the middle of the game of telephone on a communication misunderstanding. You know the “he said, she said” game. A client of mine, Liz, shared this all too familiar scenario in a recent workshop.
She had two shift supervisors that reported to her. As with most shift operations, the two did not get along. Fingers were pointed at the opposing shifts, with team members often blaming the other shift for mistakes. Liz chose to proactively lead her team through this conflict. Instead of allowing the blame game to continue, she chose to coach the two team leaders to success.