The Cost Of Exclusion Is Over $1 Trillion

New report shows that exclusion costs companies over $1 trillion annually by not having inclusive work cultures

According to a new report by Accenture, American companies leave $1.05 trillion on the table annually by not having inclusive work cultures. This is driven by the cost of high turnover rates, low productivity and low employee engagement.

The report highlights some critical challenges for organizations:

  1. There is a disconnect between employees’ and employers’ perceptions.
  2. The cost of exclusion is rarely quantified at organizations.
  3. The status-quo mindset continues to prevent inclusion.

There is Disconnect Between Employees’ and Employers’ Perceptions

Leaders often overweight areas of inclusion, while employees who experience the everyday acts of exclusion often rate inclusion much lower. The new report shows roughly a two-to-three times percentage-point difference in perceptions of inclusion from employees to employers.

Key findings:

  • Sixty-eight percent of employers feel they have work environments where their staff can be themselves, raise concerns and innovate without fear of failure, but just 36% of employees agree.
  • Seventy-six percent of leaders say…


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